Less laundry.
more life.

Cleaning Results & Stains

• We use professional laundry practices and follow care labels when possible.

• Stain removal is not guaranteed. Some stains may be permanent.

• Normal wear may occur over time including fading, shrinkage, loose buttons, or weakened fabric.

Pockets, Personal Items & Special Instructions

• Please check all pockets before sending laundry.

• We are not responsible for damage caused by items left in pockets (pens, gum, lip balm, keys, electronics, etc.).

• For best results, separate and clearly label delicates / no-heat / hang dry items.

Delicates & “No Heat” Items

• If you request delicate handling, low heat, air dry, or hang dry, we will follow your instructions.

• Even with special care, delicate fabrics can be fragile; we are not responsible for pre-existing weaknesses or manufacturer defects.

Lost or Damaged Items (Claims Policy)

• Please inspect your order within 48 hours of pickup/delivery and contact us with any concerns.

• Claims reported after 48 hours may not be eligible for review.

• If an item is confirmed lost/damaged due to our handling, liability is limited to the item’s current fair value and up to $100 per order.

Items We May Refuse

For the safety of customers and staff, we may refuse items with:

• bed bugs, mold/mildew, excessive pet hair, bodily fluids, oil/grease, chemical contamination, or extreme soil

• “dry clean only” items unless approved in advance

Pickup & Delivery Policies

• Laundry must be placed in the agreed pickup location by the scheduled time.

• Customers are responsible for providing accurate access details (gate codes, building instructions, concierge notes, etc.).

• We are not responsible for laundry left unattended outdoors for extended periods prior to pickup.

• Scheduled pickup with no laundry available at time of pickup may result in a $10 Nothing to Pickup Fee.

Turnaround Time

• Turnaround times may vary based on volume, weather, holidays, or special requests.

• Delivery windows are estimates and not guaranteed.

Pricing, Weights, and Add-Ons

• Wash & Fold is priced by weight, measured at receiving (typically pre-wash).

• Additional charges may apply for bulky items, extreme soil or special handling.

• You will see pricing clearly before or during service — no hidden fees.

Payment Terms

• Payment is due at time of service unless otherwise agreed.

• Saved payment methods may be charged after processing is completed.

• Unpaid balances may result in delayed delivery/pickup.

Cancellations & Missed Pickups

• Please cancel or reschedule at least 24 hours in advance whenever possible.

• Missed pickups/deliveries due to inaccessibility or incorrect info may incur a missed stop fee.

Unclaimed / Abandoned Laundry

• Orders left unclaimed after 30 days will be considered abandoned.

• Abandoned items will be donated or disposed of.

Discounts & Loyalty

• Promotions cannot be combined unless stated.

• Loyalty credits have no cash value.

Right to Refuse Service

• We reserve the right to refuse service for any reason including unsafe conditions or inappropriate behavior toward staff.