Frequently Asked Questions

We are open daily from 7 am to 10 pm. Last wash is at 9 pm.

Holiday schedule:

Closed: Fourth of July, Thanksgiving Day, Christmas Day.

Open at noon: New Year's Day, Easter Sunday.

Close at 5 pm (last wash 4 pm): Christmas Eve, New Year's Eve, Labor Day, Memorial Day.

We offer a full range of laundry services designed for convenience and quality:

• Self-Service Laundry - Modern, high-capacity washers and dryers with free dry time when you wash.
• Wash & Fold (Drop-Off) - Freshly washed, neatly folded, and drawer-ready.
• Pickup & Delivery Laundry - Scheduled pickup and delivery right to your door.
• Large & Specialty Items - Comforters, bedding, towels, and bulky loads.

All laundry is cleaned with care using commercial-grade equipment and handled as if it were our own.

We use commercial-grade Electrolux Professional machines with advanced Clarus Vibe controls - the same high-end laundry technology used by top pro cleaners. These machines deliver consistently cleaner results while being gentle on your clothes: powerful water extraction helps reduce drying time and energy use, and customizable wash programs mean everything from delicates to towels gets the right care. Built-in load sensing and balance features help protect fabrics and keep colors bright, so your laundry looks and feels better with every wash. Because the machines are engineered for performance and efficiency, you get a dependable, high-quality clean - without guesswork - every time.

Fold Fairy is not just laundry - it is a thoughtfully designed service. We combine modern equipment, transparent pricing, and structured processing systems to deliver consistent, high-quality results every time. Your laundry is handled in-house, with clear preferences, separate bag options, and next-day delivery you can count on.

Yes. We would love to hear more about your needs and see if we can help. Please contact us to discuss commercial laundry support.

Email: hello@foldfairy.com

Cleaning Results & Stains

• We use professional laundry practices and follow care labels when possible.
• Stain removal is not guaranteed. Some stains may be permanent.
• Normal wear may occur over time including fading, shrinkage, loose buttons, or weakened fabric.

Pockets, Personal Items & Special Instructions

• Please check all pockets before sending laundry.
• We are not responsible for damage caused by items left in pockets (pens, gum, lip balm, keys, electronics, etc.).
• For best results, separate and clearly label delicates / no-heat / hang dry items.

Delicates & “No Heat” Items

• If you request delicate handling, low heat, air dry, or hang dry, we will follow your instructions.
• Even with special care, delicate fabrics can be fragile; we are not responsible for pre-existing weaknesses or manufacturer defects.

Lost or Damaged Items (Claims Policy)

• Please inspect your order within 48 hours of pickup/delivery and contact us with any concerns.
• Claims reported after 48 hours may not be eligible for review.
• If an item is confirmed lost/damaged due to our handling, liability is limited to the item’s current fair value and up to $100 per order.

Items We May Refuse

• For the safety of customers and staff, we may refuse items with bed bugs, mold/mildew, excessive pet hair, bodily fluids, oil/grease, chemical contamination, or extreme soil.
• We may refuse dry clean only items unless approved in advance.

Pickup & Delivery Policies

• Laundry must be placed in the agreed pickup location by the scheduled time.
• Customers are responsible for providing accurate access details (gate codes, building instructions, concierge notes, etc.).
• We are not responsible for laundry left unattended outdoors for extended periods prior to pickup.
• Scheduled pickup with no laundry available at time of pickup may result in a $10 Nothing to Pickup Fee.

Turnaround Time

• Turnaround times may vary based on volume, weather, holidays, or special requests.
• Delivery windows are estimates and not guaranteed.

Pricing, Weights, and Add-Ons

• Wash & Fold is priced by weight, measured at receiving (typically pre-wash).
• Additional charges may apply for bulky items, extreme soil, or special handling.
• You will see pricing clearly before or during service with no hidden fees.

Payment Terms

• Payment is due at time of service unless otherwise agreed.
• Saved payment methods may be charged after processing is completed.
• Unpaid balances may result in delayed delivery/pickup.

Cancellations & Missed Pickups

• Please cancel or reschedule at least 24 hours in advance whenever possible.
• Missed pickups/deliveries due to inaccessibility or incorrect info may incur a missed stop fee.

Unclaimed / Abandoned Laundry

• Orders left unclaimed after 30 days will be considered abandoned.
• Abandoned items will be donated or disposed of.

Discounts & Loyalty

• Promotions cannot be combined unless stated.
• Loyalty credits have no cash value.

Right to Refuse Service

• We reserve the right to refuse service for any reason including unsafe conditions or inappropriate behavior toward staff.